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BUSINESS ETIQUETTE.   Term Paper ID:29446 Click to get this paper

Essay Subject: Codes of behavior in the work environment.... More...

7 Pages / 1575 Words 7 sources, 20 Citations, MLA Format $28.00 Return to List of Papers

Paper Abstract: Codes of behavior in the work environment. Use of courtesy. Direct relationship with specific issues such as proper attire, use of non-gendered and racially or culturally respectful language; avoidance of discrimination, sexual and other forms of harassment. Purpose to create a positive work environment. Other factors including avoidance of gossip and aggression. Paper Introduction: Issues in Business Etiquette Etiquette refers to any special code of behavior or courtesy. As Shaw and Barry (p. 5) have pointed out, in contemporary Western society, it is usually considered appropriate to use courteous phrases when requesting assistance or receiving it, to adhere to certain standards of performance in all social and professional interactions and it is inappropriate to use obscene language in public (including the workplace). In the workplace, etiquette is also understood as having a direct relationship with a number of specific issues such as proper attire, use of non-gendered and racially or culturally respectful language, and the avoidance of discrimination, sexual and other forms of harassment, and stereotyping (Shaw and Barry, p. 6). This brief report will examine some of th Text of the Paper: The entire text of the paper is shown below. However, the text is somewhat scrambled. We want to give you as much information as we possibly can about our papers and essays, but we cannot give them away for free. In the text below you will find that while disordered, many of the phrases are essentially intact. From this text you will be able to get a solid sense of the writing style, the concepts addressed, and the sources used in the research paper. "Business E-Etiquette." Business Credit, May 2 1, 1 3 (5), pp. 56- 57.Casperson, Dana May. "Workplace Privacy: The Debate of the Decade." Wenatchee Business Journal, April 2 2, 16(4), pp. Lisa Grimaldi (p. Works CitedAnonymous. This brief report will examine some of these etiquette issues in thecontext of the American workplace, arguing that while etiquette may not beas formal as it was in the not-so-distant past, rules of courtesy andbehavior are themselves timeless and capable of creating a proactive andpositive work environment. 24). Shaw andBarry (pp. C5) states employees are becoming concerned with theirprivacy rights and employers are equally concerned with ensuring thatproper Internet use occurs. The proliferationof cell phones - the number of cell phone users is about 28.1 million inthe United States alone - means that telephone rudeness is possible in yetanother venue. 56-57) discussed these and other businessetiquette issues, and noted that underpinning behavior and presentation is"attitude." Attitude consists of the external affect of the individual; itconveys a great deal about the individual and about the firm for which theywork. Tiffany Kjos (p. 46) distinguish betweenmatters of etiquette and matters of morality, noting that there is often anoverlap between the two. 1.Shaw, William H., and Barry, Vincent. Discretion refers not only to maintaining silence withrespect to work related information, it also refers to avoiding gossipabout coworkers, bosses, or subordinates. Be respectful of time - yours, the firm's, and the client's; . 24). The use of proper written and spoken language isalso important - not only as evidence of professionalism, but also toensure that potentially derogatory, demeaning, and hurtful language orcomments are not permitted in the workplace (Association Management, p.24). In fact, privacy issues are central to anydiscussion of business etiquette - whether the focus is dress, grooming,language, or the use of the Internet and telephone. E-mail adds a new dimension tocommunication, but the medium places unique demands on communicators. "Telephone Rudeness, Interruptions Remain Top Offenses in Business Etiquette." Knight-Ridder/ Tribune Business News, March 24, 2 2, p. 13), must be avoided by both men and women. Avoid aloofness as well as excessive personalization of business relationships - or be professional without being arrogant; . In the workplace,etiquette is also understood as having a direct relationship with a numberof specific issues such as proper attire, use of non-gendered and raciallyor culturally respectful language, and the avoidance of discrimination,sexual and other forms of harassment, and stereotyping (Shaw and Barry, p.6). Observe the customs, preference and attitudes of others and show respect for them (Casperson, p. 24) has noted, business "e-etiquette" offers a set ofrules that effective electronic communicators must incorporate into theirbehaviors. Belmont, Ca.: Wadsworth Publishing, 1998. Companies failing to stop sexual harassment, or allow theiremployees to behave in a manner detrimental to clients and others, are atrisk for legal sanctions. 2. Sexually provocativedress, says Grimaldi (p. 56).Each of these behaviors is evidence of a positive attitude toward the self,the firm and clients. At the same time, businesses have a reputation and an imageto protect and to promote, and part of the obligations of workers is toassist in these processes. A recent article in Association Management (p. Issues in Business Etiquette Etiquette refers to any special code of behavior or courtesy. Once, employers were primarily concerned with telephoneactivity and behavior that was centered in the office. Rapid replies to e-mail, brevity, courtesy, proper grammar andspelling, and the avoidance of negative images and language are allessential in this communication medium. Companies mustmake it clear, though policy promulgated in employee manuals and throughactions at all levels of the organization, that these behaviors or commentswill not be tolerated. They are also indicative of a courteous andrespectful appreciation of others (Casperson, p. Additionally, the use of the Internet has created a situation inwhich Dudley (p. 424-425) state that sexual harassment has become a majorworkplace issue as the courts have moved to punish offenders - and firmshave begun to recognize that attitudes and behaviors that some consider"harmless" are potentially costly. Sexually explicit language, like racially derogatorylanguage, is simply not to be tolerated in the workplace. Shaw and Barry (p. Attire - proper dress for business situations and settings - isvitally important, even in a less formal and more casual era such as thepresent. Companies that are concerned withdress are advised to create and to disseminate a policy statement - perhapscontained in the employee manual - that defines in highly specific termswhat employees can and cannot wear. C5-C6.Grimaldi, Lisa. Shaw andBarry (p. "What to Wear." Meetings & Conventions, July 2 1, 36 (8), pp. Companies and their owners and workers alike are being challengedto improve behavior and to ensure that the workplace is free of theseproblems. 24). 13), appropriate attire means thatworkers should always be clothed in clean, pressed, odor-free, and whole(i.e., not ripped or frayed) garments. They are also at risk for loss of image andreputation, which can be costly. Disciplinary actions for inappropriatedress can then emanate from the employee manual and its policies and notfrom the preferences or fashion whims of supervisors. AsShaw and Barry (p. Business etiquette is a vital part of the overall set of behaviors andactivities of the workplace. Today, withthe emergence of e-mail, other etiquette issues are also being recognized.As Casperson (2, p. Listen to others, avoid interruption, sarcasm, or commentary that is demeaning to others; . Yager also contends that it is proper business etiquette that one isconcerned with others and not solely with themselves (AssociationManagement, p. 24-25.Dudley, Rebecca. 24-25.Casperson, Dana May. Among these principles are the admonition to be on time for work, tobe discrete with respect to proprietary information or events taking placeat work, and to dress appropriately to fit with the organization'senvironment and one's own level within that environment (AssociationManagement, p. "Business Etiquette Counts." Association Management, April 2 1, 53 (4), pp. 1) reported that another communication innovation isalso causing etiquette problems in the business arena. Exhibiting empathy and sensitivity toward others candiffuse any possible tensions that arise in the increasingly diverse andmulticultural workplace. In discussing how to use etiquette as a business strategy,Yager made reference to six basic principles that should guide the behaviorof all workers, regardless of their position in an organization or theiroccupation. Moral Issues in Business. Generally, says Grimaldi (p. For many, many years, companies have recognized thatwritten and verbal communication (including telephone communications andconversations) must conform to the rules of polite discourse. Thechoice of words and phrases is even more critical in this milieu than inothers (Casperson, 2, p. Business etiquette thus should include the following actions, whichare indicative of a positive attitude toward the self, the company, and theclient: . Now they must alsooffer employees guidance on cell phone use as well. 426) state that "what one person views as innocent fun or afriendly overture may be seen as objectionable and degrading by another." For many human resource management professionals, developing andimplementing a company policy on sexual harassment is vital (Shaw andBarry, p. 5) have pointed out, in contemporary Western society, itis usually considered appropriate to use courteous phrases when requestingassistance or receiving it, to adhere to certain standards of performancein all social and professional interactions and it is inappropriate to useobscene language in public (including the workplace). Again, it is recommended that a company createand disseminate (and enforce) a clear and consistent policy in each andevery one of these important issues. Sexual harassment is both an etiquette and a legal issue. 13-14.Kjos, Tiffany. 13) stated that "business dress used to meanjust that, but today even the more fashion-conscious among us are flummoxedon occasion." While the notion that a style called "business casual" maywell exist, experts are not sure as to what specifically constitutes"business casual." Certainly, clothes worn at the beach are notappropriate for the office, but workers are often confused as to what"dress down Friday" may mean. As the Information Age advances, another area in which traditionalbusiness etiquette is being re-examined is that of electroniccommunication. 428). Dana May Casperson (pp. Just as it is morally wrong to discriminate (andlegally impermissible as well) against individuals or groups, it isdiscourteous to behave in a manner that is demeaning and damaging toothers. Use speech patterns and word choices that are positive rather than negative in tone and content; . Certainly no one woulddeny that employees have the right to be secure in their communicationswith others or to express themselves with respect to grooming and dresspreferences. Employees are increasingly aware that they have aright to work in an environment that is free from sexual and other forms ofharassment. At the heart of sexual harassment isthe willingness to demean others (males as well as females). Courtesy, a pleasant andpositive demeanor, and the avoidance of aggression and excessiveassertiveness are also highly important in creating a work environment thatis collaborative and collegial. 57). "Could Your Attitude be Killing the Deal?" Business Credit, September 2 1, 1 3 (8), pp. 24) reported that"although the business world grows ever more complex and competitive, thereis one constant - etiquette." The article offered an interview with JanYager, a human resource consultant and the author of a book on businessprotocols. 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